Privacy & agreements
Enterprise Service Level Agreement
Get the service commitments and support terms for your project.
Find your service agreement
Ask your Buildrbrand contact or email support for the Service Level Agreement that applies to your project. Include your organization and project name so the team can identify the correct document.
Review the agreed commitments
Use your agreement to confirm availability commitments, support coverage, incident priorities, maintenance arrangements, and escalation contacts. These depend on the scope of your engagement.
If you need help now
Report an issue through your agreed support channel or email support with the affected service, when the issue began, and the business impact. Your applicable agreement sets any response targets and remedies.